ORDERS

  • I am having difficulty during my order, what should I do?


    If you have any questions about this web site, or if you find any errors, please notify us by filling our contact form.
  • Do the products sold on 365ist.com have a warranty?


    Products like wrist watches, sunglasses and electronic goods are under the manufacturer’s or importer’s warranty at 365ist.com.
  • Can I amend my order after I've placed it?


    You can make changes on your purchase in 12 hours after you've placed your order by directly contacting us from +90 (212) 315 47 47 or info@365ist.com.
  • Can I cancel my order after I've placed it?


    You can cancel your order only before we placed it for shipping by directly contacting us from +90 (212) 315 47 47 or info@365ist.com.
  • What is Facebook Login?


    Make your friends' birthday unforgettable! 365ist.com's innovative wish list and Facebook Login features serve as a birthday reminder and gift-support service. When you log in to our website via your Facebook account, we remind you the birthdays and wish lists of your friends so that you can buy the perfect present for them! Likewise, your birthday and wishlist will be sent to your friends.
  • Do you have "send a gift" option?


    You can send gifts via 365ist.com. Sending a gift to someone is as easy as ordering it for yourself. To send a gift, add the item/items to your Shopping Bag, then choose the "gift box" option. Add a gift note and we will deliver the gift/gifts to the address you choose.
 

PAYMENT

  • What payment methods does 365ist.com accept?


    We accept credit cards and wire transfer for now.
  • What is your account details for wire transfer?


    You can find our account details below:
    Türkmen Teknoloji A.Ş Garanti Bankası Şube No: 381 Hesap No: 6286137 IBAN: TR93 0006 2000 3810 0006 2861 37
    Please fax your receipt to 0 (212) 232 65 45 or send an email to dekont@365ist.com after you’ve placed your payment.
    Please note that orders not paid within 72 hours will be cancelled.
  • What is Loyalty Program? How do I use my points?


    You earn points for your purchases at 365ist.com. 1 point equals 0.1 TL. You can use your points on your next purchases on payment page. Points can not be combined with other promotions or gift coupons. 
 
  • Can I use my gift coupon on discounted products?


    Gift coupons are not valid on discounted products. Promotion codes cannot be used in conjunction with any other promotion code. 
 
 

DELIVERY

  • Do I pay for delivery?


    Within Turkey, 365ist.com offers free standard delivery. For international orders, customer is responsible for shipping fee.
  • When will I receive my parcel?


    Except the products with the "Same Day Delivery" logo, your orders will be shipped within time stated on product page. After shipment, our standard free delivery takes 1-5 working days. Once we have verified your order and payment details, we will process your shipping.
  • Where is my parcel?


    After we've placed your order for shipping, we will be sending you a shipping tracking number via e-mail. By entering the website of cargo company (www.yurticikargo.com) you can reach any information about your parcel using your tracking number. For international orders you can track your order via www.dhl.com using your tracking number.
  • Do you ship internationally?


    Yes, we ship internationally!
 

RETURNS

  • How do I return or exchange an item?


    If you are not satisfied with the items you receive, you can return them or exchange them for another size within 15 days of the date of receipt. 

    For international orders, please note that we do not accept returns except for incorrect or faulty items. 


    1- You must indicate the items you would like to return or exchange on the returns note and enclose it in your package.
    2- Book your collection with the shipping carrier that delivered your order and ship your package to our return address provided below.
    RETURN ADDRESS: Türkmen Teknoloji A.Ş. - Bomonti Silahşör Caddesi No:38 34381 Şişli / İstanbul Türkiye
    3- Once we have received your return, we will inform you via e-mail.
    4- Once we have inspected the condition of the items, we will reimburse the cost of the returned items in 10 days and inform you via e-mail.
  • Can I return designer products?


    No, unfortunately we can not accept returns for designer products.
    - Merchandise must not be worn, altered, washed or damaged and must have all tags attached.
    - For reasons of hygiene, products like underwear, swimsuits and socks cannot be returned or exchanged.
    - Designer products cannot be returned. You can exchange the item(s) for a different size or demand alterations on the purchased item(s).
  • When will I receive my refund?


    Once we have inspected the condition of the items, we will reimburse the cost of the returned items in 10 days and inform you via SMS and e-mail.
 
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